Zymer’s Refund & Return Policy
We want you to love everything you purchase from Zymer. If something doesn’t work out, don’t worry—we’ve got your back with a simple and hassle-free return policy.
30-Day Happiness Guarantee
If you’re not 100% satisfied with your purchase, you can return it within 30 days of delivery for a full refund or exchange. No questions asked (but we’d love to know how we can improve).
How to Return an Item
Contact Us: Email our team at contact@zymer.shop with your order number and the item(s) you’d like to return.
Receive Instructions: We’ll provide you with the return shipping address and detailed instructions.
Pack & Ship: Package your item(s) securely and send them back to us.
Conditions for Returns
To be eligible for a return:
The item must be unused, undamaged, and in its original packaging.
Proof of purchase is required (your order number works!).
Custom or personalized items are non-returnable.
Refund Process
Once we receive your return:
We’ll inspect the item(s) to ensure they meet our return conditions.
Approved refunds will be processed within 5–7 business days.
Refunds will be issued to your original payment method.
Return Shipping Costs
Customers are responsible for return shipping costs, except in cases where the product arrives damaged or incorrect.
If the item is damaged, please email us photos at contact@zymer.shop, and we’ll resolve the issue immediately.
Non-Returnable Items
Certain items are not eligible for returns or refunds, including:
Gift cards
Final sale or clearance items
Personalized or custom-made products
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of receiving the product. Email contact@zymer.shop with your order number, photos, and a brief description of the issue. We’ll replace the item or offer a full refund—your choice.
Need Help?
We’re here to make things right. Reach out to our friendly support team at contact@zymer.shop, and we’ll take care of you.